Hotel Course
In this Hotel Front Office Operations Course, you will master core front desk duties including PMS for check-ins and check-outs, billing processes, and room status management. Develop strong guest communication skills with ready scripts for greetings, verifications, and issue resolution. Learn service recovery strategies, housekeeping coordination, policy enforcement, and safety protocols to enhance guest satisfaction and excel in the hospitality industry, paving the way for career growth in Travel and Tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, addressing complaints, and resolving noise disturbances, plus proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, service recovery techniques, key performance indicators, standard operating procedures, and daily shift tasks to provide seamless guest services.
Elevify advantages
Develop skills
- Front desk operations: efficiently handle PMS check-in/out, billing, and room status updates.
- Guest communication: apply professional scripts for greetings, verifications, and calm issue resolution.
- Service recovery: implement fast solutions, appropriate compensations, and KPI tracking.
- Housekeeping coordination: manage room status, turn-down services, and maintenance records.
- Hotel policies and safety: oversee wake-up calls, noise control, privacy, and basic security measures.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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