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Hotel Course

Hotel Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, addressing complaints, and resolving noise disturbances, plus proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, service recovery techniques, key performance indicators, standard operating procedures, and daily shift tasks to provide seamless guest services.

Elevify advantages

Develop skills

  • Front desk operations: efficiently handle PMS check-in/out, billing, and room status updates.
  • Guest communication: apply professional scripts for greetings, verifications, and calm issue resolution.
  • Service recovery: implement fast solutions, appropriate compensations, and KPI tracking.
  • Housekeeping coordination: manage room status, turn-down services, and maintenance records.
  • Hotel policies and safety: oversee wake-up calls, noise control, privacy, and basic security measures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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