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Hotel Course

4.1/5
Hotel Course
4.1 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential front office skills for handling reservations, check-ins, check-outs, billing, and payments effectively. You will learn professional scripts for welcoming guests, managing early check-ins, addressing complaints, and resolving noise disturbances, plus proper documentation of all interactions. Gain expertise in coordinating housekeeping, ensuring room readiness, service recovery techniques, key performance indicators, standard operating procedures, and daily shift tasks to provide seamless guest services.

Elevify advantages

Develop skills

  • Front desk operations: efficiently handle PMS check-in/out, billing, and room status updates.
  • Guest communication: apply professional scripts for greetings, verifications, and calm issue resolution.
  • Service recovery: implement fast solutions, appropriate compensations, and KPI tracking.
  • Housekeeping coordination: manage room status, turn-down services, and maintenance records.
  • Hotel policies and safety: oversee wake-up calls, noise control, privacy, and basic security measures.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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