Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality and Tourism Quality Management using practical tools to monitor KPIs, establish service standards, mitigate risks, train staff, and transform guest feedback into sustained enhancements throughout the travel and tourism process. This course equips you to elevate satisfaction and streamline operations effectively.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hospitality and Tourism Quality Management Course provides hands-on tools to establish clear standards, assess performance, and resolve problems swiftly. You will learn to leverage reviews and surveys as key performance indicators, chart guest journeys, define service levels, handle risks, and conduct audits. Supplied with practical SOPs, checklists, and training plans, you can enhance guest satisfaction, minimise complaints, and maintain consistent operational control across tourism services.
Elevify advantages
Develop skills
- Develop tourism KPIs by converting reviews and surveys into precise quality measures.
- Craft SMART service standards for each phase of the tourist experience.
- Produce SOPs, checklists, and SLAs to ensure reliable travel quality.
- Handle complaints efficiently through structured intake, escalation, and resolution processes.
- Drive ongoing improvements via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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