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Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This Hospitality and Tourism Quality Management Course provides hands-on tools to establish clear standards, assess performance, and resolve problems swiftly. You will learn to leverage reviews and surveys as key performance indicators, chart guest journeys, define service levels, handle risks, and conduct audits. Supplied with practical SOPs, checklists, and training plans, you can enhance guest satisfaction, minimise complaints, and maintain consistent operational control across tourism services.

Elevify advantages

Develop skills

  • Develop tourism KPIs by converting reviews and surveys into precise quality measures.
  • Craft SMART service standards for each phase of the tourist experience.
  • Produce SOPs, checklists, and SLAs to ensure reliable travel quality.
  • Handle complaints efficiently through structured intake, escalation, and resolution processes.
  • Drive ongoing improvements via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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