Hospitality Receptionist Training
Hospitality Receptionist Training delivers core front desk competencies including reservations management, guest interactions, and complaint resolution. It prepares confident, customer-oriented professionals for high-end city hotels and international tourism roles, ensuring smooth operations and exceptional service standards in fast-paced environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for busy urban hotels. You will master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain hands-on practice in managing reservations accurately, understanding rates and inventory, using PMS for check-ins, handling complaints, and completing post-stay records to ensure seamless guest experiences and top-quality service daily.
Elevify advantages
Develop skills
- Master guest communication: handle calls, emails, and face-to-face interactions confidently.
- Manage reservations efficiently: handle rates, policies, and PMS systems accurately.
- Execute smooth check-ins: greet guests, verify details, and resolve arrival issues promptly.
- Resolve complaints effectively: de-escalate situations, document incidents, and provide suitable remedies.
- Optimise guest profiles: record preferences and follow-up notes to encourage loyalty and repeat visits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course