Hospitality Receptionist Training
4.1/5
Hospitality Receptionist Training delivers core front desk competencies including reservations management, guest interactions, and complaint resolution. It prepares confident, customer-oriented professionals for high-end city hotels and international tourism roles, ensuring smooth operations and exceptional service standards in fast-paced environments.

4.1 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential front desk skills for busy urban hotels. You will master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain hands-on practice in managing reservations accurately, understanding rates and inventory, using PMS for check-ins, handling complaints, and completing post-stay records to ensure seamless guest experiences and top-quality service daily.
Elevify advantages
Develop skills
- Master guest communication: handle calls, emails, and face-to-face interactions confidently.
- Manage reservations efficiently: handle rates, policies, and PMS systems accurately.
- Execute smooth check-ins: greet guests, verify details, and resolve arrival issues promptly.
- Resolve complaints effectively: de-escalate situations, document incidents, and provide suitable remedies.
- Optimise guest profiles: record preferences and follow-up notes to encourage loyalty and repeat visits.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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