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Hospitality Receptionist Training

Hospitality Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course equips you with essential front desk skills for busy urban hotels. You will master professional greetings, active listening, de-escalation techniques for upset guests, and effective phone and email communication. Gain hands-on practice in managing reservations accurately, understanding rates and inventory, using PMS for check-ins, handling complaints, and completing post-stay records to ensure seamless guest experiences and top-quality service daily.

Elevify advantages

Develop skills

  • Master guest communication: handle calls, emails, and face-to-face interactions confidently.
  • Manage reservations efficiently: handle rates, policies, and PMS systems accurately.
  • Execute smooth check-ins: greet guests, verify details, and resolve arrival issues promptly.
  • Resolve complaints effectively: de-escalate situations, document incidents, and provide suitable remedies.
  • Optimise guest profiles: record preferences and follow-up notes to encourage loyalty and repeat visits.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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