Hospitality Reception Training
Gain essential front desk skills for hospitality and tourism, covering professional check-ins, guest interactions, complaint resolution, overbooking management, local recommendations, and multitasking. Provide confident, high-quality service to international guests on every shift, boosting your career in Kenya's vibrant tourism sector.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for handling guest check-ins, effective communication, and smooth front desk duties. Master key English phrases for welcoming guests, resolving issues, and managing complaints, alongside PMS tools, overbooking fixes, local advice, multitasking, and time management to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Professional check-in skills: quick, courteous, and regulation-compliant guest welcomes.
- Guest issue resolution: composed English responses to calm situations and restore satisfaction.
- Front desk management: proficient use of PMS, room tracking, and procedures for efficient operations.
- Local knowledge sharing: precise directions, safety advice, and personalised recommendations.
- Multitasking at reception: prioritise guests, handle lines, and maintain composure under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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