Luxury Hospitality Course
Gain expertise in luxury hospitality for modern travel and tourism. Master VIP welcome protocols, room personalisation, custom dining and spa services, guest journey planning, and effective service recovery to boost satisfaction, loyalty, and revenue in Kenyan hospitality settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with skills to provide elegant, personalised service in luxury hospitality from guest arrival to departure. Discover practical methods for training staff, VIP protocols, in-room touches, custom food, beverages and spa, journey mapping, and tech use. Excel in service recovery, data protection, and SOPs to rapidly improve guest satisfaction, reviews, and business revenue.
Elevify advantages
Develop skills
- Design luxury guest journeys by mapping and enhancing all touchpoints.
- Craft personalised stays tailoring rooms, dining, spa, and activities using guest data.
- Master VIP arrivals and check-ins for seamless, memorable welcomes.
- Recover from service issues for high-end guests with empathy and business focus.
- Leverage guest data and technology like PMS, CRM while respecting privacy.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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