Car Rental Training
This course equips you with essential skills for excelling in airport car rental operations within the travel and tourism sector. You will learn to track fleets effectively, forecast demand accurately, streamline cleaning processes, manage risks proactively, and resolve customer conflicts skilfully. These competencies will help maximise revenue, uphold your reputation, and ensure seamless rental services for satisfied clients.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills to manage efficient and profitable car rental operations at busy airports. Master fleet tracking, cleaning and maintenance scheduling, demand prediction, yield optimisation, and smart overbooking to safeguard earnings. Develop expertise in risk mitigation, key performance indicators, and resolving tough customer issues using proven scripts, de-escalation methods, and recovery techniques for instant application.
Elevify advantages
Develop skills
- Airport fleet management: efficiently track, clean, and prepare vehicles during high-demand travel periods.
- Demand forecasting: anticipate last-minute bookings and assign vehicles to optimise profitability.
- Yield management: implement overbooking, upgrades, and incentives while securing revenue streams.
- Risk mitigation: address safety, service, and staffing challenges in fast-paced airport settings.
- Customer conflict resolution: calm tense situations and convert complaints into lasting customer loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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