Head Waiter / Dining Room Manager Course
Gain expertise as a Head Waiter or Dining Room Manager. This course covers scripting guest journeys, managing allergies and incidents, coordinating teams during peak times, and using performance metrics to elevate service standards, speed up table turnover, and increase customer satisfaction in bars and restaurants across Kenya.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to review dining operations, improve seating arrangements, and enhance service flow from guest welcome to goodbye. Master scripting the guest experience, handling allergies and incidents, managing busy periods, and effective team communication. Build strong leadership through defined roles, key performance measures, and quick training sessions to ensure your team provides swift, safe, and reliable service every day.
Elevify advantages
Develop skills
- Service assessment: check guest interactions, resolve delays, and increase table usage.
- Guest experience planning: create scripts for greetings, sales boosts, and goodbyes to grow income.
- Allergy and incident management: control hazards, record problems, and safeguard the business.
- Team direction: instruct workers, divide areas, and handle high-demand service smoothly.
- Performance training: monitor targets, conduct practice runs, and rapidly improve service levels.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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