Internet Service Provider (ISP) Management Course
Gain expertise in ISP management for telecom pros: design tough networks, plan capacity, handle congestion, run NOC and field teams, manage vendors and SLAs, and enhance uptime, support, and service in urban-rural setups. Perfect for reliable internet delivery in Kenya's diverse landscapes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This ISP Management Course equips you with hands-on skills to build and operate reliable, scalable networks across urban and rural areas. You will cover last-mile solutions, capacity planning for up to 25,000 users, congestion management, network monitoring, redundancy strategies, preventive maintenance, support processes, KPIs, SLAs, and rollout plans to boost uptime, reduce customer loss, and lower costs.
Elevify advantages
Develop skills
- ISP network design: Plan urban-rural fibre, DSL, and wireless setups.
- Capacity planning: Predict demand, manage contention, and fix congestion quickly.
- Reliability engineering: Set up redundant POPs, failover routes, and upkeep schedules.
- NOC operations: Organise teams, handle vendors, and meet SLAs properly.
- Service quality: Manage incidents, monitor KPIs, and boost customer satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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