Troubleshooting Course
This course equips you with essential troubleshooting skills for IT support, covering network issues, Windows configurations, hardware optimization, and professional documentation practices to resolve problems efficiently and confidently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Troubleshooting Course provides a straightforward, repeatable method to sort out problems quicker and with assurance. You'll learn organised troubleshooting, LAN and VoIP checks, Windows file sharing and access rights, laptop hardware and speed assessments, plus Windows 10/11 system utilities. Develop solid communication, record-keeping, and handover skills to manage every support request precisely, effectively, and in a professional manner.
Elevify advantages
Develop skills
- Organised troubleshooting: use quick, repeatable diagnostic approaches.
- Network and VoIP solutions: fix LAN, Wi-Fi, DNS, and call clarity problems.
- Windows access fixes: identify NTFS, shared folders, and login errors.
- Laptop speed optimisation: address driver, heat, and storage-induced lags.
- Professional IT records: create clear support logs, proof, and handover summaries.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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