OTRS training
Gain expertise in OTRS for effective service desk management. Master designing queues, SLAs, ticket lifecycles, knowledge bases, automation, and dashboards to reduce resolution times, avoid SLA violations, and provide scalable IT support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
OTRS Training teaches designing queues, services, and SLAs to keep requests organised and timely, with defined ticket states and required fields. Build templates, integrate knowledge bases, and optimise assignment and escalation. Set up dashboards, reports, and quality controls to track performance, prevent SLA breaches, and enhance support operations continuously.
Elevify advantages
Develop skills
- Design OTRS queues and SLAs to organise support efficiently.
- Master ticket states, routing, and auto-assignment processes.
- Build knowledge bases and templates for quick responses.
- Create dashboards and reports to monitor performance.
- Set up assignment and escalation for smooth handoffs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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