Microsoft CRM Course
4.3/5
This course provides comprehensive training on Microsoft CRM, focusing on data modeling, sales and service processes, case management, dashboard creation, and automation to optimize CRM operations and decision-making.

4.3 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Microsoft CRM Course equips you with hands-on skills to create Dataverse tables, model B2B subscriptions, and organise accounts, contacts, and leads for precise data management. You'll learn to set up sales and service processes, handle cases using SLAs, develop useful dashboards and KPIs, and automate workflows with Power Automate, ensuring your CRM operates smoothly, grows easily, and aids in making sound decisions daily.
Elevify advantages
Develop skills
- Design B2B SaaS CRM data models: subscriptions, accounts, contacts, and leads.
- Build efficient sales pipelines: lead lifecycle, qualification, and opportunity flow.
- Configure case management: SLAs, routing, queues, and knowledge integration.
- Create actionable CRM dashboards: sales, support KPIs, and Power BI-ready views.
- Implement CRM automation: workflows, Power Automate, and adoption best practices.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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