Key User (Super User) training course
Become a trusted Key User in ServiceFlow. Master ticket handling, SLAs, and knowledge base design while learning how to coach teams, deliver effective training, and drive continuous improvement in your IT support operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Key User (Super User) Training Course gives you practical skills to handle tickets with confidence, maintain a clean knowledge base, and deliver effective training to your team. Learn ServiceFlow fundamentals, hands-on workflows, quality standards, and governance, while using real scenarios, clear templates, and reusable job aids to drive accuracy, faster resolution, and continuous improvement.
Elevify advantages
Develop skills
- ServiceFlow ticket mastery: handle, route, and close tickets with confidence.
- Knowledge base design: build, tag, and maintain high-impact support articles.
- Training delivery skills: run focused demos, job aids, and on-the-job coaching.
- Quality and SLA control: apply KPIs, audits, and escalation rules in daily work.
- Continuous improvement: use metrics and feedback to refine support processes.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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