Jira Service Management Course
This course equips you to excel in Jira Service Management for a top IT service desk. Learn to build request types, SLAs, queues, workflows, and reports that shorten resolution times, minimise SLA failures, and provide your tech team with streamlined, effective processes for better performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to create effective request types, categories, and forms in Jira Service Management. Set priorities, SLAs, and intelligent queues for proper work routing. Manage user access, intake channels, and templates. Design workflows, add automation, and develop reports and dashboards to lower incidents, speed resolutions, and boost service quality continuously.
Elevify advantages
Develop skills
- Design JSM workflows by mapping business processes to efficient ticket flows.
- Configure request types to create user-friendly IT portals with key fields.
- Establish priorities and SLAs with targets, queues, and routing for quick fixes.
- Optimise ticket intake via portals, email channels, and communication templates.
- Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course