IT support technician training
Gain essential IT support skills to troubleshoot Wi-Fi, networks, printers, USB devices, audio-visual issues, and user accounts. Master professional help desk communication, ticket handling, SLAs, and escalation to advance your career in IT support with confidence and efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Technician Training provides hands-on, job-ready skills to quickly resolve real user problems. You will learn ticket triage, SLAs, escalation processes, Windows accounts, Active Directory, identity management, and diagnostics for Wi-Fi, printers, and collaboration tools. Develop strong communication, documentation, and remote support skills in this practical course.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver errors.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file permissions: Efficiently onboard staff and manage secure file access.
- Expert help desk communication: Professionally manage tickets, meet SLAs, and deal with challenging customers.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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