IT Support Technician Course
4.2/5
Gain expertise in practical IT support by diagnosing Windows performance problems, repairing Wi-Fi and local network glitches, sorting file and print server errors, applying key command-line diagnostics, and enhancing documentation plus communication abilities to manage support incidents confidently and effectively in real Kenyan work settings.

4.2 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Technician Training equips you with hands-on skills to troubleshoot and resolve Windows slowdowns, file sharing problems, Wi-Fi and network faults, plus printer issues using actual command-line tools and reliable methods. You'll also master remote support techniques, effective documentation, efficient incident prioritisation, and communication strategies to fix problems swiftly and provide dependable service.
Elevify advantages
Develop skills
- Windows troubleshooting: quickly resolve file sharing, printer faults, and slow desktops.
- Network diagnostics: apply ping, tracert, and Wi-Fi commands to fix connection issues fast.
- Remote support: utilise RDP and command tools for safe, efficient remote help.
- Incident triage: rank support tickets by impact, urgency, and service level agreements.
- IT documentation: create precise tickets, procedures, and incident review reports.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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