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IT Support Technician Course

IT Support Technician Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Support Technician Training equips you with hands-on skills to troubleshoot and resolve Windows slowdowns, file sharing problems, Wi-Fi and network faults, plus printer issues using actual command-line tools and reliable methods. You'll also master remote support techniques, effective documentation, efficient incident prioritisation, and communication strategies to fix problems swiftly and provide dependable service.

Elevify advantages

Develop skills

  • Windows troubleshooting: quickly resolve file sharing, printer faults, and slow desktops.
  • Network diagnostics: apply ping, tracert, and Wi-Fi commands to fix connection issues fast.
  • Remote support: utilise RDP and command tools for safe, efficient remote help.
  • Incident triage: rank support tickets by impact, urgency, and service level agreements.
  • IT documentation: create precise tickets, procedures, and incident review reports.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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