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IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Support Specialist Training equips you with hands-on skills to manage support tickets effectively, enhance communication, and document processes clearly. You'll learn to troubleshoot Windows performance problems, resolve email and Microsoft 365 connection issues, control access to shared resources, and create preventive guides and knowledge bases to cut down repeat issues and increase user satisfaction in your organisation.

Elevify advantages

Develop skills

  • Develop IT knowledge bases: create straightforward guides, KB articles, and quick learning resources.
  • Troubleshoot Windows laptops quickly: identify performance, storage, and network faults.
  • Fix Microsoft 365 and email problems: resolve Outlook, authentication, DNS, and connection issues.
  • Excel in ticket management: apply structured triage, documentation, escalation, and follow-up.
  • Securely manage shared folders: review permissions, access errors, and client-side problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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