IT Support Specialist Course
Gain expertise in practical IT support by diagnosing Windows performance faults, resolving Microsoft 365 and email problems, handling access and shared folders securely, minimising tickets through effective knowledge bases, and improving communication, documentation, and troubleshooting abilities for real-world application.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Support Specialist Training equips you with hands-on skills to manage support tickets effectively, enhance communication, and document processes clearly. You'll learn to troubleshoot Windows performance problems, resolve email and Microsoft 365 connection issues, control access to shared resources, and create preventive guides and knowledge bases to cut down repeat issues and increase user satisfaction in your organisation.
Elevify advantages
Develop skills
- Develop IT knowledge bases: create straightforward guides, KB articles, and quick learning resources.
- Troubleshoot Windows laptops quickly: identify performance, storage, and network faults.
- Fix Microsoft 365 and email problems: resolve Outlook, authentication, DNS, and connection issues.
- Excel in ticket management: apply structured triage, documentation, escalation, and follow-up.
- Securely manage shared folders: review permissions, access errors, and client-side problems.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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