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IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This IT Support Specialist Training equips you with hands-on skills to manage support tickets effectively, enhance communication, and document processes clearly. You'll learn to troubleshoot Windows performance problems, resolve email and Microsoft 365 connection issues, control access to shared resources, and create preventive guides and knowledge bases to cut down repeat issues and increase user satisfaction in your organisation.

Elevify advantages

Develop skills

  • Develop IT knowledge bases: create straightforward guides, KB articles, and quick learning resources.
  • Troubleshoot Windows laptops quickly: identify performance, storage, and network faults.
  • Fix Microsoft 365 and email problems: resolve Outlook, authentication, DNS, and connection issues.
  • Excel in ticket management: apply structured triage, documentation, escalation, and follow-up.
  • Securely manage shared folders: review permissions, access errors, and client-side problems.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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