IT Operations Management Course
Gain mastery in IT operations through hands-on tools for incident management, SRE practices, change control, on-call schedules, risk handling, and key metrics. Construct dependable systems, minimise downtime, and communicate effectively with stakeholders and leaders to drive reliable performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Operations Management Course equips you with practical strategies to evaluate existing systems, spot operational risks, and create robust processes. Master proven methods for monitoring systems, handling incidents, managing changes, and setting SLOs. Develop structured workflows, on-call rotations, dashboards, and communication strategies that cut downtime, boost teamwork, and enable data-backed decisions for sustained reliability.
Elevify advantages
Develop skills
- IT operations assessment: map services, tools, roles, and tech debt quickly.
- Incident and on-call design: create clear workflows, roles, and postmortems efficiently.
- Metrics and SLOs: define MTTR, uptime, and dashboards to guide decisions.
- Change management: develop lean approval processes to reduce outages and risks.
- Risk and communication: prepare plans and templates for teams and executives.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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