IT Help Desk Course
Build essential IT help desk expertise: triage incidents swiftly, troubleshoot Windows 10/11, resolve VPN and file shares, support Microsoft 365 apps like Teams and OneDrive, manage secure onboarding for devices and accounts, and follow top ticketing practices. Deliver reliable, fast service in dynamic tech workplaces, boosting user satisfaction and team efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain hands-on skills to manage incident triage, fix Windows 10/11 problems, sort VPN and file share glitches, and support Microsoft 365 confidently. Master escalation steps, ticket prioritisation, effective questioning, and detailed documentation. Plus, handle onboarding, access setup, and clear user chats for quick, solid support in today's tech setups.
Elevify advantages
Develop skills
- Master incident triage: prioritise tickets quickly using impact and SLA guidelines.
- Develop Windows support: fix Outlook, login issues, and performance problems efficiently.
- Excel in M365 fixes: resolve Exchange, Teams, OneDrive, and SharePoint access troubles.
- Streamline secure onboarding: set up devices, AD accounts, and app permissions properly.
- Troubleshoot VPN and shares: diagnose remote access, SMB paths, and permission faults.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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