Flowchart Course
This course equips SaaS and tech teams with flowchart expertise. Learn to chart current processes, engineer future support workflows, set SLAs, sidestep diagram errors, optimise ticket management, elevate key performance indicators, and foster ongoing enhancements in customer support operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to create clear flowcharts, dodge typical errors, and use standard symbols confidently. Document existing workflows, convert them to accurate text flows, and craft enhanced support processes featuring automation, routing, and service level agreements. Track performance via dashboards, measure outcomes, and refine rapidly for reliable, top-notch customer service.
Elevify advantages
Develop skills
- Design professional flowcharts mapping intricate tech processes using precise symbols.
- Map SaaS support journeys including ticket cycles, roles, and multi-channel interactions.
- Conduct as-is analysis capturing workflows from interviews, logs, and stakeholder input.
- Optimise to-be flows incorporating SLAs, automation triggers, and escalation protocols.
- Drive continuous improvement by tracking KPIs, testing updates, and refining with data insights.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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