Customer Relationship Management Course
Master CRM systems for tech businesses in Kenya: design effective data models, clean and migrate customer data, secure user access, boost adoption, and develop dashboards for monitoring MRR, churn rates, sales pipelines, and support metrics. Transform disorganised customer information into a reliable single source of truth that fuels sustainable business growth and improved customer relations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Relationship Management Course equips you with skills to create practical CRM data models, clean and migrate records effectively, and develop dependable dashboards for tracking sales pipelines, revenue streams, and support performance. You will learn to establish secure user roles, safeguard sensitive data fields, set up audit trails, and implement automated workflows for leads, tickets, and follow-ups to enhance adoption, deliver clear reports, and achieve tangible business outcomes.
Elevify advantages
Develop skills
- Design CRM data models by mapping Accounts, Contacts, Leads, and Deals quickly.
- Build clean CRM databases through deduplication, standardisation, and validation of customer data.
- Configure secure CRM access with roles, field security, and audit trails.
- Automate sales and support processes using lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards to track MRR, churn, pipeline, and support KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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