Customer Relationship Management Course
Master CRM systems for tech businesses in Kenya: design effective data models, clean and migrate customer data, secure user access, boost adoption, and develop dashboards for monitoring MRR, churn rates, sales pipelines, and support metrics. Transform disorganised customer information into a reliable single source of truth that fuels sustainable business growth and improved customer relations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Relationship Management Course equips you with skills to create practical CRM data models, clean and migrate records effectively, and develop dependable dashboards for tracking sales pipelines, revenue streams, and support performance. You will learn to establish secure user roles, safeguard sensitive data fields, set up audit trails, and implement automated workflows for leads, tickets, and follow-ups to enhance adoption, deliver clear reports, and achieve tangible business outcomes.
Elevify advantages
Develop skills
- Design CRM data models by mapping Accounts, Contacts, Leads, and Deals quickly.
- Build clean CRM databases through deduplication, standardisation, and validation of customer data.
- Configure secure CRM access with roles, field security, and audit trails.
- Automate sales and support processes using lead routing, SLAs, and ticket workflows.
- Create executive CRM dashboards to track MRR, churn, pipeline, and support KPIs.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
FAQ
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course