Jira Service Management Course
This course equips you to excel in Jira Service Management for a top IT service desk. Learn to build request types, SLAs, queues, workflows, and reports that shorten resolution times, minimise SLA failures, and provide your tech team with streamlined, effective processes for better performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to create effective request types, categories, and forms in Jira Service Management. Set priorities, SLAs, and intelligent queues for proper work routing. Manage user access, intake channels, and templates. Design workflows, add automation, and develop reports and dashboards to lower incidents, speed resolutions, and boost service quality continuously.
Elevify advantages
Develop skills
- Design JSM workflows by mapping business processes to efficient ticket flows.
- Configure request types to create user-friendly IT portals with key fields.
- Establish priorities and SLAs with targets, queues, and routing for quick fixes.
- Optimise ticket intake via portals, email channels, and communication templates.
- Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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