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Jira Service Management Course

Jira Service Management Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain skills to create effective request types, categories, and forms in Jira Service Management. Set priorities, SLAs, and intelligent queues for proper work routing. Manage user access, intake channels, and templates. Design workflows, add automation, and develop reports and dashboards to lower incidents, speed resolutions, and boost service quality continuously.

Elevify advantages

Develop skills

  • Design JSM workflows by mapping business processes to efficient ticket flows.
  • Configure request types to create user-friendly IT portals with key fields.
  • Establish priorities and SLAs with targets, queues, and routing for quick fixes.
  • Optimise ticket intake via portals, email channels, and communication templates.
  • Develop JSM reports to monitor MTTR, SLA issues, and trends for ongoing enhancements.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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