Conversational AI Course
Master practical conversational AI for IT support. Design intelligent chat and voice flows, model intents and entities, integrate with helpdesk systems, and apply data-driven monitoring to enhance automation, accuracy, and user satisfaction in real-world settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to scope and design internal assistants, choose suitable NLU platforms, define intents and entities, and create effective dialogue flows for chat or voice interfaces. You will learn to manage PII securely, log interactions responsibly, integrate with authentication and ticketing systems, and leverage metrics, error analysis, and A/B testing to improve performance continuously.
Elevify advantages
Develop skills
- Design hybrid chat flows for smooth self-service, failure recovery, and handoff.
- Build secure IT helpdesk bots with intents, entities, and backend integrations.
- Optimise channel UX by tailoring flows for voice, chat, latency, and compliance.
- Craft robust NLU by defining intents, sample utterances, and slot strategies quickly.
- Monitor and improve bots using logged data, KPIs, and A/B tests.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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