Conversational AI Course
4.1/5
Master practical conversational AI for IT support. Design intelligent chat and voice flows, model intents and entities, integrate with helpdesk systems, and apply data-driven monitoring to enhance automation, accuracy, and user satisfaction in real-world settings.

4.1 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches how to scope and design internal assistants, choose suitable NLU platforms, define intents and entities, and create effective dialogue flows for chat or voice interfaces. You will learn to manage PII securely, log interactions responsibly, integrate with authentication and ticketing systems, and leverage metrics, error analysis, and A/B testing to improve performance continuously.
Elevify advantages
Develop skills
- Design hybrid chat flows for smooth self-service, failure recovery, and handoff.
- Build secure IT helpdesk bots with intents, entities, and backend integrations.
- Optimise channel UX by tailoring flows for voice, chat, latency, and compliance.
- Craft robust NLU by defining intents, sample utterances, and slot strategies quickly.
- Monitor and improve bots using logged data, KPIs, and A/B tests.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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