applied ai course
Get skilled in using AI for customer support work. Build strong RAG systems that handle lots of tickets fast, select and train the right models, guard user privacy, and release safe AI tools that speed up ticket handling, lift customer satisfaction scores, and match real business goals like cutting costs and improving service.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to build, launch, and track practical AI systems for handling support tickets. You'll cover RAG setups, picking models, training and checking them, plus cleaning data, labelling it, and keeping it private. It also includes safety measures, rules to follow, A/B tests, rollout plans, and ways to measure success for quick, reliable, and rule-following AI that makes a big difference.
Elevify advantages
Develop skills
- Design AI systems for support: create fast, expandable ticket helpers.
- Set up secure AI processes: include filters, hide personal info, and add control rules.
- Train and check models: adjust large language models, test data retrieval, avoid poor fitting.
- Ready support data: clean, tag, and improve tickets for powerful AI.
- Test AI features: run A/B trials, watch key measures, and launch safely.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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