Aided Course
Aided Course equips IT professionals with skills to automate support workflows, slash ticket numbers, and accelerate fixes using practical playbooks, custom scripts, AI recommendations, and performance metrics—transforming routine password and VPN problems into smooth, data-backed processes that save time and improve service quality across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce repeated requests, and create streamlined automated systems for handling tickets from start to finish. You'll develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN issues for quick, traceable, error-free fixes.
- Design automated ticket systems covering smart intake, triage, routing, and closure.
- Create reliable scripts and templates to eliminate repetitive tasks safely.
- Monitor key IT support metrics with dashboards tracking SLAs, first-contact resolution, volume, and satisfaction.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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