Social Service Assistant Training
Gain essential skills for social service assistants: master client intake and triage, scheduling, records handling, confidentiality, documentation, and effective communication to aid social workers and assist clients with precision and care. This training equips you to manage workloads, ensure compliance, and deliver responsive support in dynamic environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Social Service Assistant Training equips you with hands-on abilities to juggle demanding schedules, arrange meetings, and maintain precise client records. Master straightforward intake and triage methods, documentation guidelines, and data protection measures. Hone robust phone, email, and written interaction skills to aid clients effectively, keeping your team organised, compliant, and quick to respond in South African social service contexts.
Elevify advantages
Develop skills
- Client intake and triage: collect vital info, gauge needs, and direct cases swiftly.
- Records management: sort, protect, and check client files to meet standards.
- Scheduling assistance: handle diaries, waiting lists, and alerts for social workers.
- Data privacy practices: safeguard client details in calls, files, and systems.
- Clear professional communication: craft empathetic notes in English and Spanish.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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