Social Reception Agent Training
Gain confidence at the front desk in social work environments. Master trauma-informed communication, de-escalation techniques, triage processes, privacy protocols, and safety measures to assist vulnerable clients effectively, safeguard yourself, and maintain calm, organised reception areas during busy times.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Social Reception Agent Training equips you with practical tools for managing high-stress front-desk situations calmly and clearly. Master trauma-informed communication, de-escalation strategies, culturally sensitive interactions, triage methods, privacy guidelines, legal essentials, and defined protocols. Boost safety awareness, teamwork, and self-care to confidently support all visitors in demanding reception environments.
Elevify advantages
Develop skills
- Master crisis communication to handle anger, trauma, and confusion at reception.
- Apply trauma-informed practices to build safety, trust, and dignity quickly.
- Develop fast triage skills to prioritise risks, document clearly, and direct clients efficiently.
- Ensure legal-safe practices protecting privacy, consent, and rights at the front desk.
- Build front-desk resilience to manage stress, avoid burnout, and support your team.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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