Quality Management in Archives and Libraries Course
Enhance cataloguing accuracy and user services in archives and libraries through practical quality management techniques. Master error identification, SMART target setting, performance indicator tracking, risk assessment, and streamlined processes to improve consistency, reliability, and patron satisfaction across operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you to evaluate cataloguing and user service issues, create effective quality indicators, and establish SMART targets. Gain hands-on skills in error detection workflows, feedback mechanisms, service monitoring, action planning, risk management, and maintaining gains using accessible tools, templates, and training methods.
Elevify advantages
Develop skills
- Design quality metrics for cataloguing and service performance indicators.
- Write SMART objectives for trackable library quality goals.
- Implement cataloguing QA workflows to detect and correct MARC errors.
- Standardise user service with scripts, surveys, and feedback processes.
- Plan risk management and actions to sustain quality improvements.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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