Switchboard Operator Training
This course equips you with essential switchboard operation skills for secretariat positions, covering high-volume call management, queue prioritisation, professional scripts, urgent escalations, confidentiality protection, and performance tracking to provide swift, precise executive phone support in busy environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in operating switchboards by mastering modern phone systems, effective greetings, precise call routing through smart questioning, prioritisation techniques, queue and time management, escalation procedures, message templates, documentation standards, and performance metrics for ongoing service enhancement and reliability.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers quickly.
- Priority call routing: apply SOPs to triage, escalate, or take messages swiftly.
- Multi-line management: handle queues, holds, and callbacks with calm efficiency.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for seamless service.
- Continuous improvement: track ASA, AHT, and quality metrics to enhance receptionist performance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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