Reception Technique Course
Gain top-tier front desk expertise designed for secretariat staff. Perfect greetings, cultural awareness, issue management, and team coordination for efficient check-ins, privacy safeguards, and exceptional five-star hospitality that leaves guests delighted.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with key front office skills for seamless guest service. Master check-in, check-out procedures, bookings, payments, and data protection. Hone communication, handle complaints, resolve issues, and liaise with housekeeping, maintenance, concierge, and food services. Build skills for diverse guests, overcoming language challenges and special needs via hands-on practice.
Elevify advantages
Develop skills
- Master front desk tasks like check-in, check-out, and payments in real-life settings.
- Project professional confidence with warm greetings and detailed room orientations.
- Communicate effectively via phone, email, and in-person with clear, polite guidance.
- Resolve guest complaints swiftly using proven de-escalation and recovery methods.
- Coordinate smoothly across departments including housekeeping, F&B, and maintenance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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