Public Reception Training
Gain mastery in public reception for Secretariat positions: expertly manage documents and visitors, control queues, resolve conflicts, and communicate professionally via in-person, phone, and email channels, all while safeguarding data confidentiality and maintaining composure under pressure. This training equips you with practical tools for efficient, compliant service in busy environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course builds essential skills for handling visitors confidently in public reception settings. Participants learn to manage missing documents, guide transactions smoothly, organise queues effectively, uphold confidentiality, and comply with legal requirements. Key areas include developing clear communication, conflict resolution techniques, stress management abilities, along with practical phone and email templates for delivering fast, accurate, and professional service daily.
Elevify advantages
Develop skills
- Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
- Visitor flow management: handle queues, signage, and directions in high-traffic offices.
- Conflict handling: soothe upset visitors and de-escalate situations securely.
- Professional interaction: apply clear scripts, tone management, and active listening.
- Multi-channel support: provide reliable info consistently by phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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