Medical Reception Course
Master front-desk communication, triage, scheduling, privacy, and infection control. This Medical Reception Course equips secretarial professionals with scripts, checklists, and workflows to manage challenging situations and ensure clinics operate smoothly and professionally every day.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills for managing busy medical front desks confidently. Master patient arrival procedures, basic triage, privacy regulations, call scripts, appointment scheduling, handling delays and no-shows. Develop strong communication, de-escalation techniques, infection control practices at the desk, and use checklists, reports, workflows for organised, safe, professional daily operations.
Elevify advantages
Develop skills
- Patient intake mastery: apply fast, accurate ID, triage, and privacy steps.
- Appointment control: schedule, confirm, and manage no-shows with clear scripts.
- De-escalation tactics: handle angry or late patients with calm, firm communication.
- Front desk organization: streamline workflow, documents, and infection control.
- Daily clinic reporting: use checklists and metrics to track flow and improve service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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