Administrative and Reception Employee Training
Gain expertise in front desk duties including professional visitor handling, phone management, package processing, and stress control. Perfect for admin and reception teams aiming to provide excellent service, maintain confidentiality, and respond confidently to all scenarios. This course builds practical abilities for smooth daily operations and measurable improvements in service quality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips reception and admin staff with key skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient record-keeping. Enhance your opening routines, safeguard privacy, manage high-pressure moments, and use performance metrics for reliable front office service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: register, check, badge, and direct with accuracy.
- Excel in phone skills and call handling: manage lines, transfers, and scripts smoothly.
- Communicate in person effectively: welcome, calm tensions, and secure privacy assuredly.
- Manage reception stress: remain composed, prioritise, and boost performance quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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