Administrative and Reception Employee Training
Gain expertise in front desk duties including professional visitor handling, phone management, package processing, and stress control. Perfect for admin and reception teams aiming to provide excellent service, maintain confidentiality, and respond confidently to all scenarios. This course builds practical abilities for smooth daily operations and measurable improvements in service quality.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips reception and admin staff with key skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient record-keeping. Enhance your opening routines, safeguard privacy, manage high-pressure moments, and use performance metrics for reliable front office service.
Elevify advantages
Develop skills
- Master front desk preparation: set up, organise, and ready the reception area professionally.
- Handle visitor and package intake: register, check, badge, and direct with accuracy.
- Excel in phone skills and call handling: manage lines, transfers, and scripts smoothly.
- Communicate in person effectively: welcome, calm tensions, and secure privacy assuredly.
- Manage reception stress: remain composed, prioritise, and boost performance quickly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André FelipePrompt Engineering Student
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