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Administrative and Reception Employee Training

Administrative and Reception Employee Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips reception and admin staff with key skills to handle visitors, phone calls, and deliveries effectively. You will master greeting protocols, call management and de-escalation techniques, visitor logging and badging, package handling procedures, and efficient record-keeping. Enhance your opening routines, safeguard privacy, manage high-pressure moments, and use performance metrics for reliable front office service.

Elevify advantages

Develop skills

  • Master front desk preparation: set up, organise, and ready the reception area professionally.
  • Handle visitor and package intake: register, check, badge, and direct with accuracy.
  • Excel in phone skills and call handling: manage lines, transfers, and scripts smoothly.
  • Communicate in person effectively: welcome, calm tensions, and secure privacy assuredly.
  • Manage reception stress: remain composed, prioritise, and boost performance quickly.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet my boss's and the company's expectations.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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