Administrative and Reception Agent Training
This course equips you with essential front desk skills including professional phone handling, email etiquette, visitor management, and complaint resolution. It develops strong organisation, clear communication, and customer service abilities for reliable secretariat support in busy Kenyan offices, ensuring confident and efficient daily operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills for front desk excellence through this concise training. Master professional phone techniques, accurate message relay, polite interaction scripts for calls, emails, and visits. Build expertise in customer service, conflict resolution, time management, and record-keeping to provide organised, dependable support every day in a Kenyan workplace.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritize visitors and calls fast.
- Administrative organization: keep logs, schedules, and follow-ups perfectly updated.
- Polished communication: deliver clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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