Customer Service in the Sales Process Course
Elevate your role in retail sales by perfecting customer service skills: deliver welcoming greetings that build instant rapport, swiftly assess shopper needs, expertly manage pushbacks on price or style, soothe frustrated patrons with poise, and confidently finalise transactions. This approach not only drives immediate sales but also fosters lasting customer loyalty, encourages repeat visits, and positions you as an indispensable sales expert in any store environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain confidence in greeting shoppers warmly, understanding their preferences quickly, and smoothly guiding them from trying on clothes to completing purchases. Master soothing phrases for tense moments, straightforward explanations for returns and swaps, plus smart responses to overcome hesitations and seal the deal. Strengthen your grasp of products, share easy upkeep tips for outfits, and leverage follow-ups, customer input, and self-review to refine every encounter.
Elevify advantages
Develop skills
- Master de-escalation techniques to quickly soothe upset customers using reliable phrases.
- Craft powerful greetings that establish trust and memorable first impressions instantly.
- Handle objections effectively by addressing concerns about price, fit, and quality to secure sales.
- Provide personalised styling advice matching shapes, hues, and ensembles to individual shoppers.
- Implement post-sale follow-ups with care instructions, return invitations, and loyalty-building steps.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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