Customer Service and Retention Course
Elevate your sales by transforming customer complaints into loyalty. The Customer Service and Retention Training delivers practical scripts, body language advice, recovery strategies, and retention incentives, enabling quick issue resolution, revenue safeguarding, and sustained customer patronage. It focuses on real-world tools for frontline staff to build trust and drive repeat business effectively.
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Customer Service and Retention Training equips you with hands-on strategies to manage complaints effectively, handle tough in-store scenarios, and convert issues into lasting customer loyalty. Master empathetic communication, de-escalation methods, follow-up processes, structured procedures, basic SOPs, and ethical guidelines to resolve problems swiftly, avoid recurrence, and ensure customers return regularly.
Elevify advantages
Develop skills
- Develop face-to-face recovery scripts to convert upset walk-in customers into loyal repeat patrons.
- Build empathy and de-escalation skills to manage emotional customers using calm, precise language.
- Master complaint workflows to log, prioritise, and resolve issues rapidly with easy checklists.
- Apply retention tactics like targeted offers and follow-ups to reduce churn and increase renewals.
- Use data-driven approaches to monitor complaint patterns and address root causes on-site.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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