Commercial Employee Training
Elevate your sales performance through Commercial Employee Training Programme. Gain expertise in customer service, handling complaints, efficient checkouts, and soft selling to secure more sales, foster loyalty, and tackle challenging scenarios with assurance. Discover proven strategies for conflict resolution, policy adherence, and continuous self-improvement to thrive in retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This programme equips you with practical tools to manage complaints, returns, and tricky customer interactions confidently. Master de-escalation phrases, precise transaction and policy management, fraud detection, and swift checkout procedures. Develop robust communication, product suggestion, and gentle selling skills, while enhancing empathy, stress control, and ongoing performance for superior customer satisfaction and outcomes.
Elevify advantages
Develop skills
- Customer conflict resolution: resolve complaints swiftly using effective scripts.
- Retail sales consulting: recommend products based on customer needs and apply soft selling.
- Checkout and queue mastery: accelerate lines while upholding service standards.
- Policy and payment handling: enforce store policies and process payments securely.
- Continuous improvement habits: leverage feedback to boost empathy and persuasion skills.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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