Back Office Operations Course
Gain mastery in back office operations for sales by optimising order handling, minimising mistakes, enhancing CRM data integrity, and accelerating delivery times. Discover hands-on tools, standard procedures, and performance metrics to manage large order volumes effectively and elevate customer satisfaction in a compliant environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire expertise in streamlined back office processes for office equipment orders through this targeted, hands-on course. Grasp essentials of order management, inventory principles, and CRM data accuracy, then implement basic automation, templates, and standard operating procedures to eliminate errors and hold-ups. Develop capabilities in key metrics, task prioritisation, clear communication, and risk mitigation to process more orders reliably, update customers promptly, and ensure seamless, regulation-compliant order completion.
Elevify advantages
Develop skills
- Order management expertise: process intricate B2B orders swiftly and precisely.
- CRM and ERP data proficiency: input, integrate, and verify sales orders flawlessly.
- Basic automation in sales: apply checklists, macros, and workflows to slash admin time.
- KPI-focused back office: monitor cycle times, fill rates, and error levels in sales.
- Expert customer ops: handle delays, returns, and SLAs while retaining business.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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