Retail Services Course
This course equips you with essential retail service skills to drive sales growth and customer loyalty. You'll learn to handle complaints and returns effectively, manage queues efficiently, communicate clearly in-store, and apply ready-to-use scripts and checklists that instantly enhance customer satisfaction and team productivity across retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain skills to manage customer complaints, returns, and post-sale concerns confidently, ensuring smooth operations and informed clients. Master effective communication, de-escalation techniques, and inclusive service practices, with practical tools, scripts, and checklists for everyday application. Develop a targeted improvement strategy using actual data, customer input, and efficient research to elevate satisfaction and build loyalty.
Elevify advantages
Develop skills
- Master retail communication: engage customers in-store with clear, empathetic dialogue.
- Handle complaints and returns: resolve issues swiftly using professional protocols.
- Boost queue and service efficiency: reduce wait times with practical, tested methods.
- Plan retail improvements: create tests, monitor KPIs, and optimise service delivery.
- Excel in product-led selling: highlight features clearly and upsell naturally without pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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