Mystery Shopper Training Course
This course equips you with skills to excel in mystery shopping for retail. You will learn to plan effective visits, develop precise checklists, perform discreet observations, and produce reports that boost store standards, service quality, and sales. Perfect for retail professionals seeking data-driven insights from shop visits.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in mystery shopping by learning to establish clear visit goals, craft realistic scenarios, and select optimal timing for precise performance data. Master building detailed checklists and scales, making unobtrusive observations, taking factual notes, and compiling reports with recommendations that enhance service and sales outcomes.
Elevify advantages
Develop skills
- Design clear visit objectives suited for retail environments.
- Create effective checklists and rating scales for store evaluations.
- Conduct discreet and accurate observations in retail settings.
- Write objective reports from observations with clear insights.
- Provide actionable recommendations to improve service and sales.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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