Flower Shop Reception and Customer Service Course
Gain expertise in flower shop reception and customer service: confidently manage calls, orders, pricing, deliveries, payments, and complaints. Master scripts, checklists, and tools to increase sales, cut errors, and satisfy customers every time. Perfect for busy Kenyan florists aiming to excel in client interactions and operations.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills to manage customer inquiries, process orders accurately, and handle peak times confidently. You'll cover pricing fundamentals, product types, upselling techniques, delivery arrangements, and straightforward policies on payments, refunds, and complaints. Utilise prepared scripts, templates, and checklists to enhance communication, minimise mistakes, and ensure repeat business.
Elevify advantages
Develop skills
- Florist pricing skills: quickly provide clear price ranges and effective upsells.
- Delivery coordination: handle urgent orders, routes, and timely customer notifications.
- Retail policy expertise: confidently explain refunds, payments, and privacy rules.
- Professional customer interactions: manage calls, complaints, and sales with empathy.
- Order precision methods: apply checklists, scripts, and records to avoid errors.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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