Department Head Training
Gain essential skills for leading retail department teams, including running daily operations, coaching staff in women’s apparel, enhancing key performance indicators, addressing sales drops, and mitigating risks using straightforward checklists, quick learning modules, and a reliable 4-week plan for sales and operations turnaround. This course builds confidence in sustaining top results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips department heads with practical strategies to guide teams effectively, manage smooth shifts, and rapidly improve performance. You will master structured training methods, everyday briefing practices, and motivation techniques to uphold high standards. Gain expertise in tracking KPIs, analysing sales data, crafting 4-week recovery plans, plus handling risks and root cause investigations to ensure steady performance and lasting success.
Elevify advantages
Develop skills
- Master retail coaching: provide instant feedback, conduct role-plays, and use bite-sized learning sessions.
- Lead daily routines: facilitate team briefings, patrol the sales floor, and conduct shift-end evaluations.
- Make decisions using KPIs: interpret sales data and metrics to drive quick performance gains.
- Develop sales recovery plans: create 4-week strategies covering stock, staff, and customer service.
- Manage risks and contingencies: address staffing shortages, customer issues, and operational disruptions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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