Commerce Employee Training
Commerce Staff Training Programme develops capable retail teams proficient in customer service, time management, safety measures, and shop operations. It empowers staff to tackle peak hours, address customer issues, secure stock, and increase sales through professional and welcoming service, ensuring reliable daily performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips commerce staff with essential skills to manage demanding shifts confidently. You will learn effective time management, clear communication, and smooth upselling techniques while upholding top service levels. Gain mastery in checklists, conversation guides, safety protocols, incident handling, loss prevention fundamentals, and policy adherence to better serve customers, safeguard the store, and deliver consistent performance daily.
Elevify advantages
Develop skills
- Quick retail task prioritisation: focus on safety, service, and operations during busy periods.
- Customer dispute handling: calmly resolve pricing and promotion conflicts.
- Busy sales conversations: use clear, courteous scripts for upselling and loyalty programmes.
- Essential store operations: handle POS systems, stockroom management, and fitting room efficiency.
- Retail risk management: report incidents, prevent losses, and respond to child safety concerns.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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