Log in
Choose your language

Quality Referent Training

Quality Referent Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This training equips you with practical tools to assess and enhance email and chat quality swiftly. You will define specific standards for accuracy, tone, structure, compliance, and SLA compliance, create efficient sampling and scoring systems, provide targeted coaching with action plans, and transform quality data into improved processes, better KPIs, and dependable customer service experiences.

Elevify advantages

Develop skills

  • Design quality rubrics: create clear, weighted scoring systems trusted by teams.
  • Implement targeted sampling: choose key cases to quickly identify true quality issues.
  • Deliver coaching and feedback: conduct effective sessions with trackable action plans.
  • Foster cross-team collaboration: use quality data to align operations, product, and training efforts.
  • Drive continuous improvement: apply QA findings to refine knowledge bases, processes, and SLAs.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

FAQ

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course