Quality Analyst Course
This course provides practical training in quality analysis, focusing on metrics definition, defect analysis, dashboard creation, monitoring plans, and driving operational improvements to reduce defects and boost customer satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Quality Analyst Course equips you with hands-on skills to define metric scopes, map out process steps, and verify data from essential systems. You'll learn to compute accuracy, damage, return, and complaint metrics, carry out root cause analysis, and create straightforward dashboards. Additionally, you'll develop expertise in monitoring plans, automation, corrective measures, and best practices that steadily lower defects and enhance customer satisfaction.
Elevify advantages
Develop skills
- Define QA metrics: establish clear order, damage, and complaint KPIs swiftly.
- Analyze defects: apply Pareto, 5 Whys, and fishbone techniques to operational issues.
- Build QA dashboards: monitor leading and lagging indicators in real time.
- Design monitoring plans: set up alerts, thresholds, and escalation for operational teams.
- Drive improvements: test fixes, assess impact, and reduce defects rapidly.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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