After-Sales Training
Gain expertise in handling returns and complaints using effective after-sales procedures, de-escalation techniques, and quality assurance methods. Tailored for operations teams, this course reduces handling times, improves first-contact resolutions, and elevates customer satisfaction at every interaction point, ensuring smoother service delivery and team performance.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This training equips you with essential tools to manage returns and complaints efficiently, accurately, and confidently. You will master clear policies, detailed workflows, escalation procedures, and internal system usage. Develop robust communication and de-escalation abilities via role-plays, quizzes, and hands-on practice, while monitoring vital metrics to enhance response times, first-contact resolution rates, and overall customer satisfaction levels.
Elevify advantages
Develop skills
- Master returns processes: handle full intake, validation, and resolution cycles.
- Apply de-escalation strategies: soothe upset customers quickly using tested scripts and tone.
- Navigate policies and SLAs confidently: implement rules, exceptions, and approvals.
- Develop QA and coaching abilities: conduct samplings, peer reviews, and feedback sessions.
- Drive operations with metrics: monitor FCR, CSAT, and handling times for better results.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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