supervision training
Supervision Training equips managers with practical tools to set clear goals, coach confidently, analyse team metrics, prevent burnout, and conduct effective one-on-ones, boosting performance, accountability, and customer satisfaction in Kenyan workplaces.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Supervision Training provides practical tools to establish clear performance goals, define SMART KPIs, and convert business priorities into measurable outcomes. Gain skills to coach confidently, give positive and corrective feedback, avoid burnout, and lead effective one-on-one sessions. Master simple techniques to assess team performance, monitor weekly progress, report to leaders, and make swift adjustments for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: run effective performance talks in weeks.
- KPI and goal setting: turn business priorities into clear, trackable targets.
- Support metrics analysis: read AHT, CSAT, NPS, and QA to spot issues fast.
- Root-cause diagnosis: use 5 Whys and fishbone to fix recurring support problems.
- Supervision routines: design one-month check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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